APPLY NOW! 9-1-1 DISPATCHER
San José Fire Department is now accepting applications for the position of Public Safety Radio Dispatcher Trainee (PSRDT). This is our entry-level 9-1-1 dispatcher classification. No prior 9-1-1 dispatch experience is required.
The application deadline is June 28, 2019 at 11:59 PM.
For more information about the duties of a Public Safety Radio Dispatcher, visit our Dispatcher Recruitment page.
Apply here, or visit: www.sanjoseca.gov/citycareers and click on "Open-Competitive Recruitments"
"ASK A DISPATCHER" EVENTS
San José Fire Communications will be holding "Ask a Dispatcher" events in conjunction with this recruitment. Dispatchers and other department personnel will be on-hand to answer questions about the position and the department.
Wednesday, June 19th from 5:00pm to 8:00pm at SJFD Station 31, 3100 Ruby Ave, San José, CA 95135
Thursday, June 20th from 5:00pm to 8:00pm at SJFD Station 13, 4380 Pearl Ave, San José, CA 95136
Follow this link to view the flyer which includes details regarding the events.
The salary for the PSRDT position is currently $66,830.40. This is scheduled to increase by approximately 3% effective June 30, 2019. Upon successful completion of training, PSRDTs are eligible for promotion to Public Safety Radio Dispatcher (PSRD), which has a salary range of $74,214.40 - $90,209.60. This is scheduled to increase by approximately 3% effective June 30, 2019. In addition to the salary, employees in the PSRDT and PSRD classifications shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.
The dispatcher will then ask you a series of questions based on the medical problem the patient is having. These questions are predetermined using the Medical Priority Dispatch System (MPDS). After the questions are answered, the dispatcher will provide you with instructions to assist the patient while the emergency units are en route to the location
of the emergency. Fire dispatchers are able to provide instructions to help patients with breathing difficulties, to provide CPR, to assist a person who is choking, or to help deliver a child.
Calling 9-1-1 for a Fire Emergency
If you are reporting a fire emergency, be prepared to answer the following questions:
The dispatcher will then ask you a series of questions based on the type of fire emergency you are reporting. These questions are predetermined using the Fire Priority Dispatch System (FPDS). After the questions are answered, the dispatcher will provide you with instructions pertinent to the emergency you are reporting. Fire dispatchers are able to provide instructions to assist individuals trapped in a structure fire, to help individuals in sinking vehicles, or to assist individuals with children locked in vehicles.
To meet the needs of the diverse community we serve, the Communications Center is set up to assist callers whose first language is not English. We utilize a very helpful and accurate interpreter service which assists in obtaining the nature of the emergency. We are then able to relay the information to the units responding and with the help of the interpreter we can relay instructions to all callers.
Remember: Whatever your emergency may be, the dispatchers are there to help. While one dispatcher speaks with a caller on the phone, another dispatches the emergency units to the location of the emergency. Speaking to a 9-1-1 dispatcher does not slow down the response of the units coming to your location. It only helps the emergency units responding understand the situation they will encounter.