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Contact Us
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For account inquiries, bill payment, and information about City services.

Customer Service Center
200 E. Santa Clara St.
1st Floor Tower
San José, CA 95113

Phone: (408) 535-3500

Contact Form

In Person Hours
Monday - Friday
8:30 a.m. - 5:00 p.m.

Phone Center Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.

Utility Services
Drinking Water
The San José Municipal Water website provides information on water supply, water quality, water rates, service installation and customer service.

Recycled Water
Learn more about recycling water and the uses of recycled water.

Recycling & Garbage
Learn about recycling and garbage services for residents, businesses, construction projects and events.

To report missed collections, damaged carts, service issues, or to change your cart size, contact your recycling and garbage collection company.

Learn about the separate storm sewer system and how to prevent stormwater pollution.

Read about the wastewater process in the City of San José.